The latest macOS version 10.15 Catalina has been released. If you are installing AOE you might get a message stating the AOE is a malicious software and it needs to be updated. It is not malicious and as of now works in Catalina. You will have to go to System Preferences>Security & Privacy>General>and click “Open Anyway”. Allow all permissions and proceed with install. We are aware of the issue causing this flag from Apple and will address in the next update.
When you see this message after installation, press “Try Again”. In many cases, the audio driver will connect and AOE will launch correctly. If you get the message again, please reboot your computer. This is normal when installing audio drivers.
NOTE: We are currently tracking an issue in MacOS 10.13 High Sierra and MacOS 10.14 Mojave where the new security features are causing issues with audio drivers on some computers.
If after rebooting you continue to see this error, the following solution has worked for some users:
1.) Navigate to your Applications -> AOE folder and use the Uninstaller to uninstall AOE from your system.
2.) Restart your computer.
3.) Navigate to System Preferences -> Security and Privacy Tab
4.) Near the bottom of the window you should see a section that says that the AOE application was blocked from installing. Click “Allow” to allow AOE to install its virtual driver.
5.) Navigate to your downloads folder or visit aoesound.com to re-download and reinstall AOE.
AOE version 2.2.0.9 is compatible with MacOS 10.14 Mohave, previous versions of AOE are not compatible. It should be noted however, that in this newest release of MacOS (as in MacOS 10.13), Apple has tightened some security settings that relate to Kernel Extensions like the DPSReflector Virtual Audio Driver.
When you install AOE you will be prompted to visit the System Preferences -> Security & Privacy panel and click “Allow” to let the AOE application to run.
If you upgrade to Mohave from a version of MacOS earlier than 10.13 High Sierra with AOE already installed, it may be necessary for you to visit the System Preferences -> Security & Privacy panel to “Allow” AOE to run.
Also, for DAOE to work properly in MacOS 10.14 Mohave it is necessary to give AOE permission to access the microphone. This is due to heightened security and privacy settings in MacOS 10.14, not because AOE uses the microphone (which it does not.)
Be sure to click “Ok” when prompted to allow access to the microphone.
Due to elevated security features in MacOS 10.14 Mojave, it is necessary for users to give AOE permission to access the microphone. AOE does not actually use the microphone, but the DPSReflector virtual audio driver acts as a system level input which triggers this new security measure. Denying this permission will cause AOE to fail to produce audio output, i.e. there will be no sound.
So be sure to click “Ok” when prompted to allow access to the microphone.
Due to elevated security features in MacOS 10.14 Mojave, it is necessary for users to give AOE permission to access the microphone. AOE does not actually use the microphone, but the DPSReflector virtual audio driver acts as a system level input which triggers this new security measure. Denying this permission will cause AOE to fail to produce audio output, i.e. there will be no sound.
To fix this, open System Preferences, then open Security & Privacy settings. Click “Privacy”. Select Microphone from the list on the left and make sure that the checkbox to the left of AOE is checked.
Distortion may be caused by several factors. However, these items should resolve most distortion problems:
If in the unlikely case that our app on Mac is behaving in an unexpected way, our Support Staff may ask you to send us a Console Log. This log can tell us more about what is going on behind the scenes and help us find a solution for the issue.
If you launch Facetime with AOE enabled, you may see a notification from our application that Facetime may interfere with AOE audio.
We have experienced a lowered volume phenomenon if using DPSReflector as the output option with Facetime. We recommend choosing internal speakers if this issue occurs.
If you are experiencing another issue with your audio experience please contact us here.