Try Relaunching the Software

Usually, this problem occurs when another program is using the computer’s audio system when you first install the AOE software.

If re-launching does not work, try these steps to fix this issue:

1. Uninstall the software with the uninstaller located in Start Menu/AOE…
2. Reboot your computer.
3. Be sure no other programs are running. Check your System Tray (triangle icon at the bottom-right of your screen) to be sure programs like Skype or any other programs that use the Windows sound system are closed.
4. Install the software again. Use the Setup Wizard to get sound working properly.

If you are still having trouble please Contact Us.  Thanks for your patience!

Other Considerations

This error may occur if you install an update while another user is signed into the computer. Follow the instructions above the resolve the issue. If this error occurs only when you start your computer you may need to remove AOE from the Startup Folder in the Start Menu. There are rare instances when other services that are starting along with AOE at system startup interfere with the DPS driver. Just launch AOE after your computer has fully booted to avoid this issue.
Try running the installer as Administrator. After you extract the AOE installer from the zip file you downloaded, right-click on it and select “Run as Administrator”.

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